Successful Digital Transformation

Need

The old system was causing delays to market and creating risk for the existing prepaid cards valued at US $165 billion.

To support the future growth of American Express prepaid products and migrate from the legacy AS400 prepaid monolithic platform. There was an urgent need for modernization and to improve performance and poor availability times, thus reducing TCO. The old system was causing delays to market and creating risk for the existing prepaid cards valued at US $165 billion.

Solution

Produced $40 billion in retail accounts

Put in place the following:

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Evaluation, purchasing, and building of new B2B prepaid card sales platform – Technology and vendor evaluation

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Program management across multiple companies and teams

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Platform solution architecture and design

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Migration of InHouse Seller CRM to Salesforce

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J2EE, Websphere, SOAP, Datapower, Salesforce CRM

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Rational suite of tools for release management (Req pro, Designer, Jenkins), IBM MQ, DB2

Led the enterprise-to-enterprise, United States-backed technology • Oversaw a $30 million portfolio, 40 ancillary applications, seven external vendors, and eight business areas • Led a four-year migration to a new platform for increased customer demand for high-yield savings and certificate of deposit accounts • Produced $40 billion in retail accounts • Delivered solutions for over 100 business flows and 2,500 functional requirements • Developed strategic plans and roadmaps in collaboration with business leaders and vendors • Established organizational and governance structures, change controls, escalation and communication protocols, and impediment.

Results

$20 million US per annum reduction in TCO and exceeded post-migration sales targets by 20%.

Migrated 100,000 million prepaid cards and products to a new vendor platform (mainframe from AS400 to WebSphere), achieving a 66% reduction in time to market for a new product (from 6 months down to two months), resulting in a $20 million US per annum reduction in TCO and exceeded post-migration sales targets by 20%.