Need
Diversify Business Objectives
American Express needed to diversify its business and move into previously uncharted territory, so we embarked on building a new online banking platform to serve our US customers. The objective was to scale up to $100 billion in deposits, which would create a new borrowing source and meet 20% of our working capital requirement. In the solution architecture and design, an omni-channel digital user experience and a single-sign-on capability across card and banking platforms was mandated.
Solution
New Core Banking Platform
Defined a technology strategy to ensure alignment of internal and external technology platforms. Led the technology vendor evaluation and systems integration assessment to enable a successful seamless implementation of a new core banking platform. The solution consisted of:
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Platform solution architecture design
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Migration of marketing platform
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Back-office operations platform build from the ground up
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Implementation of Federated SSO across two companies
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Profile Core banking
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Technologies: Java 8, react, Microservices, Apigee. Net, SQL Server, UDB, REST, SAML 2.0, Oauth 2.0, Layer7
Results
$120 Million TCO Savings over 5 years and more!
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Scalable platform to support $100 billion in deposits and a million-plus customers
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Seamless and secure login for online card and banking customers
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Enhanced customer acquisition experience
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Reduced customer attrition rate during acquisition
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Reduction in support call center volume
Wave 4 Digital Transformation Case Studies
View a few examples of ways we’ve implemented Wave 4 Digital Transformation.
Fortune 500 Multi National Multi Services Corporation
Fortune 500 Multi National Multi Services Corporation
for Card Platform Modernization
Fortune 500 BFSI Company Multinational Financial Service
for Digital & Omni Channel Banking
Blast & Design Data Capture Tools
for Mineral & Mining Industry
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